Refund policy
30-Day Return Window
You have 30 days from the date you receive your order to request a return.
Eligibility
To be eligible for a return:
- Item must be unworn, unused, and in original packaging
- Sunglasses must have all tags attached
- Prescription lenses are final sale and cannot be returned
Non-returnable items
- Custom or prescription eyewear
- Items marked as "Final Sale"
- Gift cards
How to Start a Return
1. Contact us at [your-email] within 30 days of receiving your order
2. Provide your order number and reason for return
3. Wait for our approval and return address
Return Shipping Cost
- Customer is responsible for return shipping costs
- We recommend using a trackable shipping method
- Original shipping fees are non-refundable
Refund Process
- Once we receive and inspect your return, we will notify you
- Approved refunds will be processed within 5-7 business days
- Refund will be issued to your original payment method
Exchanges
If you need a different size or color, please return the original item and place a new order. This is the fastest way to get the correct item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We will cover return shipping and send a replacement.
International Returns
For international orders (outside the US), return shipping costs and any customs fees are the customer's responsibility.
Contact Us
For any return questions: info@ivytig.com
Please send email in this format: Return Request + [ Your order ID]